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Customer Service Engineering Capabilities

Repair Technology
Tooling Engineering
Product/Customer Services
Materials and Processes
Program Management/Logistics
Reliability/System Safety
Maintainability

Repair Technology

  • REI Development
  • Repair Documents
  • FAA DER Support
  • Procurement Service
  • RSS, RSP, PCN
  • EIS

Tooling Engineering

  • Assembly/Dis Assembly
  • Manufacturing Fixtures
  • Support Equipment
  • Shipping/Handling
  • Design/Build
  • EMPIS

Product/Customer Services

  • 24/7 Support
  • AOG Response
  • Field Issue Resolution
  • Fleet Monitoring
  • Real Time Diagnostics
  • Work Scope Planning

Materials and Processes

  • Materials Engineering
  • Materials and Process Specifications
  • Non-destructive Evaluation (NDE)
  • Supplier Qualifications
  • Cost Reduction

Program Management/Logistics

  • MEO
  • Project Management
  • EVMS
  • ILS
  • Warranty

Reliability/System Safety

  • FMEA/FMECA
  • Weibull Analysis
  • Failure Predictions
  • Safety Analysis
  • Field Data Analysis

Maintainability

  • Technical Publications
  • Human Factors
  • Maintenance Task Analysis
  • RCM
  • Assembly Procedures
 

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